1. Do you offer Cash on Delivery (COD) for orders?

  • Yes, we provide Cash on Delivery (COD) services for orders within Pakistan. Simply choose the COD option during the checkout process.

2. Is gift packaging available, and how can I request it?

  • Yes, we offer complimentary gift packaging. For gift wrapping requests, please contact our customer support team via email at cs@shopeology.pk or on WhatsApp at +923134499888 after placing your order.

3. How can I pay for international orders?

  • For international orders, we currently accept payments through secure methods such as credit/debit cards and online bank transfers. Please contact us for more details.

4. Can I modify or cancel my order after placing it?

  • Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming.

5. How do I track my order?

  • Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your delivery.

6. What is your return and exchange policy for international orders?

  • We offer exchanges for incorrect or damaged items for international orders as well. Please report any issues within 24 hours of receiving your order. Contact us via email at cs@shopeology.pk or WhatsApp at +923134499888 for assistance.

7. Are there additional charges for international orders?

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

8. How can I request customer support or assistance?

  • For any inquiries, concerns, or assistance, you can reach our customer support team via email at cs@shopeology.pk or on WhatsApp at +923134499888.

9. Can I opt for gift packaging after placing my order?

  • Yes, if you decide to add gift packaging after placing your order, please contact our customer support team, and they will assist you in arranging the gift packaging.

10. How do I stay updated on promotions and new arrivals?

  • Stay connected by subscribing to our newsletter and following us on social media. We frequently share updates on promotions, new arrivals, and exclusive offers.

If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Shopeology!